How to Claim Warranty for Luggage

If the product qualifies for a warranty claim under the specified conditions, the customer must follow these steps:

1. Submit a Video: The customer must record a video clearly showcasing the defect and share it with the company for assessment. 
2. Company Evaluation: The company will review the video and determine, at its sole discretion, whether the claim is valid.
3. Refund Process: If approved, a refund will be processed on a pro-rata basis for the damaged part and credited to the customer's bank account.

Important Notes: Proof of Purchase: Customers must provide a valid purchase receipt at the time of the warranty claim.
Warranty Registration: The product must be registered on the Arista Tracker app immediately upon receipt. Failure to do so will result in ineligibility for future warranty claims.

How to Claim Lifetime Warranty for wallets, bags and accessories

If the product qualifies for a warranty claim under the specified conditions, the customer must follow these steps:

1. Submit a Video: The customer must record a video clearly showcasing the defect and share it with the company for assessment.
   
2. Company Evaluation: The company will review the video and determine, at its sole discretion, whether the claim is valid.
3. Send the Product: If approved, the customer must send the product to the company for a physical inspection.
4. Repair or Exchange: The company will attempt to repair the product. If repair is not possible, the product will be exchanged.
   

Important Notes:

1. Logistics Charges: The customer is responsible for bearing the shipping costs for both sending and receiving the product.
   
2. Proof of Purchase: A valid purchase receipt must be provided at the time of the warranty claim.
3. Warranty Registration: The product must be registered on the Arista Tracker app upon receipt to be eligible for future claims.